FAQ (Frequently Asked Questions)
>> Where is your company location?
Our company is located in Nan’an City Fujian ,China( zip code 362342)
Near Xiamen City ,China. It will take about 45minutes by car to our company.
>> Are you are a manufacturer and directly exporter of stone products from China ?
We are a main Chinese manufacturer of marble products. Such as the marble tiles, slabs , vanity tops , marble composite panel , mosaic, water jet medallion, marble stone border and marble profiles etc and we also invest the granite ,quartz, sandstone , slate, travertine , local shipping company etc to meet our client requirement , Therefore we can offer the competitive price in good quality and service for our clients. With our rich experience and working hard, we export our stone products to USA, Canada, Europe, Holland, Australia , Korea, Singapore , Philippine etc
>> How to star business with your company?
1st, If you already have the items what you want to use ,you can send the measurement and quantity , requirement for us directly.
2nd, you can view our website www.forustone.com or we can send the e-catalog for you amd send email to our email or whatsapp.
3rd, if you have not specify stone, you can choose from our website and e-catalog ,choose what you like in colors , measurement , items , design etc
4th, if you like to order for your projects, it is better to offer the details including the color , measurement , quantity , and the drawings , it is make the quotation quickly and smoothly.
5th if you just want to star different field items ,which you did not deal with before, we can share our experience to your and recommend the suitable items for your area which are popular. And it can save the time and cost for you to explore your market.
6th For some our exclusive marble ,granite , you are welcome to be our agent in your area.
>> What kinds of payment can you accept ?
We accept TT and LC TT ( wire transfer) 40% own upon signing contract, 60% paid before shipping. And the irrevocable L/C at sight , western union also acceptable.
>> What is the delivery time estimated ?
Depend the quantity and what kinds of edging processing. For the normal and regular items, it just take about 10-15days for producing after we receive the deposit.
>> How to shipping the cargo from our country to your city?
we have very good and strong shipping partner , they will help us to delivery the cargo to seaport or inland port or to your warehouse or jobsite ( Door to Door)
>> Can I get the samples ?
The stone samples are free for most products.And we only charge for the courier cost of the samples.we can use the DHL, UPS , TNT ,Fedex Expedited, or Others.If you have the express account , we also can use your express. We charge the cost according exact cost from express company. And payment can be made by western union or wire transfer (T.T). we will return this courier cost after you order above two containers.
>> May I check the quality before shipping ?
Yes,You are welcome to check the quality. You can come by yourself or by SGS or your friend in China to check the quality. And after finish that we ship the goods.
>> Is it possible to keep the goods same as the samples ?
No,stone is a natural material with natural variations in color ,granularity ,pattern , tone, etc especially for the marble , natural quartzite, slate, etc. The color tolerance and pattern are allowed. But we will choose the slabs which are similar to the samples and try to match the samples in our best and for the projects we will do the layout and mark the NO. in advance so you can easy to install and save time and money in the jobsite
>> Where is your port ?
Normally our port is Xiamen Port. But some stone products we will export them from the port near its origin place , in order to offer more competitive prices for clients
>> Where is your company market ?
Our main products are for the high end products , we export mainly to USA, Canada, European country ( Holland, UK, Spain, Germany, France etc) and Singapore , Philippine ,Australia etc We export to more than 65 counties now.